Direct billing, so your benefits are one less thing to manage.
We submit to most major extended health providers on your behalf — you pay only what your plan does not cover. ICBC and WorkSafeBC claims are handled here too.
Three steps, and none of them are paperwork.
Direct billing means the claim goes to your insurer from us, rather than you paying in full and waiting to be paid back.
Bring your plan details
Your policy or group number and your member number — from your benefits card or your provider's app. That is usually all we need.
We submit the claim
We send it to your insurer while you are still in the clinic, so you are not filling in forms or chasing paperwork afterwards.
You pay only the remainder
Whatever your plan does not cover, and we tell you the amount before you leave. Where a plan does not allow direct billing, you get a receipt that has everything needed for reimbursement.
Insurers we bill directly.
These are the providers we submit to most often. Plans differ even within the same insurer, so the final word on your coverage always comes from your plan — bring your details and we will check them with you.
Not seeing your provider? The list covers who we work with most, not everyone we can submit to. Call us at (604) 467-2113 with your plan details and we will confirm before you book.
Treatments most plans help cover.
Coverage amounts and yearly limits are set by your plan, and each treatment type is usually tracked separately — so using physiotherapy benefits does not normally reduce what is available for massage.
Injured in a car accident, or hurt at work? Those are billed to ICBC or WorkSafeBC rather than your benefits plan — see how ICBC treatment works.
Common questions about billing.
Most plans include some coverage for physiotherapy, massage therapy, kinesiology, chiropractic, and acupuncture, though the amount and the yearly limit differ from plan to plan. Your specific coverage is set by your employer or plan sponsor, not by us — if you are unsure what you have, bring your policy and member number to your first visit and our front desk can check it with you.
Didn't find your answer?
Ready to use your benefits?
Book online and bring your plan details — we will handle the submission from there.